Here are some of the key features of Bitrix24's Customer Portals functionality:
-
Self-Service: Bitrix24's customer portals allow customers to access their account information, order history, and other details about their interactions with the business. This feature enables customers to manage their accounts and resolve issues without the need for direct contact with customer service representatives.
-
Support Tickets: Bitrix24's customer portals provide a platform for customers to create and track support tickets. This feature enables businesses to manage customer inquiries and track customer issues, ensuring that all inquiries are addressed in a timely manner.
-
Personalization: Bitrix24's customer portals enable businesses to personalize the customer experience by providing customized content and recommendations based on the customer's previous interactions with the business. This feature can help businesses increase engagement and customer loyalty.
-
Collaboration: Bitrix24's customer portals provide a platform for customers to collaborate with the business, such as providing feedback or submitting product suggestions. This feature can help businesses improve their products and services based on customer input.
-
Integration: Bitrix24's customer portals can be integrated with other business management tools, such as CRM and project management tools, to provide a seamless customer experience across all aspects of the business.
Overall, Bitrix24's Customer Portals functionality provides businesses with a range of tools and features to improve their customer interactions and increase customer engagement. The platform's self-service, support tickets, personalization, collaboration, and integration features can help businesses improve customer satisfaction, reduce customer service costs, and drive more sales.
