CRM, which stands for Customer Relationship Management, is an essential software solution for any company that works with customers. It helps store and manage customer information, work with leads and contacts, design marketing activities. One of the most multifunctional yet affordable CRM solutions is Bitrix24.
Bitrix24 Cloud — annual plans
The first thing to consider regarding the Bitrix24 implementation cost is the pricing of Bitrix24 Cloud annual plans. It is a good starting point for small companies looking for a CRM tool with prospects of growing their business and scaling their CRM accordingly. Additional costs might arise for setting business automation processes, online training courses, consulting. In most cases, though, the price of an annual plan is the most important thing to consider.
If an organization employs more than 25 people or needs a customized experience with the CRM software solution, the implementation cost transforms into a more sophisticated format. In this case, the organization should consider buying Bitrix24 On-premise.
Bitrix24 On-premise — initial cost and annual hosting plans
There are two Bitrix24 On-premise editions currently available: Bitrix24 Business and Bitrix24 Enterprise software solutions. The first offers 50, 100, 250, and 500 licenses (one license means one user); the second — offers 1000, 5000, and unlimited licenses. Bitrix24 Enterprise also has some additional functionality in the form of multiple divisions and a web cluster because of the larger scale and higher loads. You can buy these editions as a one-time purchase, with strict pricing set by the software vendor. Currently, Bitrix24 Business costs $2,990.00 for the 50-license version, while Bitrix24 Enterprise has a price of $24,990.00 for the 1000-license version. For detailed pricing, please refer to the corresponding product pages.
When buying Bitrix24 On-premise edition, you will get a complete software solution with all its source code to host on a managed server and priority support with updates for the first year of usage.
The next step is hosting your Bitrix24 On-premise edition on a server: either on your own or in the cloud. Owning a server implies many additional expenses, including the cost of hardware, server maintenance, power consumption, security measures, and so on. For the clients who don't want to waste their resources on buying and maintaining servers, we offer dedicated Bitrix24 Cloud Hosting on managed servers in Selleris Cloud. Depending on the number of users and server load, the monthly rate could range from $49.00 to $299.00.
Additional costs
Bitrix24 On-premise brings additional costs into consideration: yearly subscription renewals, development and customization, setting various business process automations, training courses, consulting.
Subscription renewal
The current regular price of the yearly subscription renewal is 25% from the regular price of the product. The renewal ensures that the company will get priority support and updates for their Bitrix24 software solution. However, it is not mandatory to make renewals, although it is obviously better to have all the newest updates installed, and they depend on the subscription renewal. For the most affordable Bitrix24 Business edition, the cost of renewal is $747.50 per year (25% from the current regular price).
Development and customization
The development cost depends on the developer's hourly rate and the volume of upgrades and customizations needed. For instance, a 100-hour development project with an hourly rate of $50.00 will bring an additional implementation cost of $5,000.00. Bigger companies that have specific goals and needs in mind will definitely depend on such development.
Business process automations
These are automations that we offer as CRM service packages. They include contract approval, invoice approval, leads processing, setting sales funnels, robotic process automations, and so on.
CRM total cost
Putting it all together, Bitrix24 Business license for 50 users with Selleris Cloud hosting plan and a 100-hour development / implementation project will cost:
| Product / Service | Cost | Type of Purchase |
|---|---|---|
| Bitrix24 On-premise Business | $2,990.00 | One-time purchase |
| Bitrix24 Managed Cloud Hosting in Selleris Cloud (Cloud Server BX3) | $159.00 | Monthly |
| Bitrix24 subscription renewal | $747.50 | Yearly |
| 100-hour development / implementation project | $5,000.00 | One-time purchase |