During the implementation process, we fully integrated Bitrix24 CRM with the customer portal to boost customer service. Our goal was to provide convenient and efficient management for the company's business processes, increase sales, provide the ability to analyze information about customers and customer care managers through the easy processing of statistical data.
Results we achieved
- Automated business processes that are unique for transport-expedition services
- Provided the systematisation of data
- Ensured a proficient management of leads and transactions
- Set up stages and sales funnels
- Created a unified database containing the entire history of customer relationships with the ability to assess and operate it quickly
- Merged all communication channels into one open line, taking into account the specifics of the company's business processes
Technologies we used
- Bitrix24
- PHP
- JavaScript
- MySQL
- HTML & CSS
- REST API
- Selleris Cloud with daily backups to a separate storage